Privacy Policy
Effective Date: July 1, 2026
Greenstone Chiropractic ("we," "our," or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with us online.
By using this website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide, including:
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Your name
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Email address
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Telephone number
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Information submitted through our website contact form
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Information provided when requesting an appointment through Jane App
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We may also automatically collect certain non-personal information, including:
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IP address
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Browser type and version
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Device information
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Pages visited
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Time spent on our website
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Referring websites
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Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
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Respond to inquiries and requests
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Schedule and manage appointments
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Communicate with you regarding our services
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Improve our website and user experience
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Analyze website performance
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Measure the effectiveness of our advertising
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Maintain website security
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Meet our legal and professional obligations
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We collect only the information reasonably necessary to provide these services.
3. Online Booking Through Jane App
Online appointment scheduling is provided through Jane App, a secure third-party booking platform. When you book an appointment online, the personal information you provide is collected and managed through Jane App in accordance with their privacy and security practices. Jane App securely stores patient information in accordance with applicable Canadian privacy and security standards.
We encourage you to review Jane App's Privacy Policy for additional information regarding how your booking information is handled.
4. Contact Forms and Website Messages
If you contact us using the messaging or contact form on our website, we use the information you provide solely to respond to your inquiry.
Information submitted through our website messaging system is not used as part of your permanent patient health record. If you become a patient, your official clinical record consists only of the information collected during your initial consultation, your signed intake and consent forms, and any subsequent clinical documentation completed as part of your care. Please do not send confidential, sensitive, or detailed health information through our website contact form. If you are an existing patient and need to discuss your care, please contact our clinic directly by telephone.
5. Cookies, Analytics and Advertising
Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and measure the effectiveness of our marketing.
We use:
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Google Analytics to understand how visitors use our website and to improve its performance and user experience. Google Ads to measure the effectiveness of our advertising and, where applicable, display relevant advertisements to users who have previously visited our website (remarketing).
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Meta (Facebook) advertising technologies, including the Meta Pixel, to measure advertising performance and improve the relevance of advertisements displayed on Meta platforms.
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These technologies may collect information such as:
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Browser type
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Device information
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IP address
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Pages visited
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Time spent on the website
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General geographic location
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Interactions with our website
No personally identifiable health information is intentionally shared with Google, Meta, or other advertising platforms through our website.
You may adjust your browser settings to refuse cookies; however, some website functionality may be affected.
6. Disclosure of Personal Information
We do not sell, rent, or trade your personal information.
We may disclose personal information only:
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When required by law.
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To protect our legal rights.
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To trusted third-party service providers that assist in operating our website or providing our services, including Wix, Jane App, Google, and Meta, where necessary for those services to function.
These service providers are expected to safeguard personal information in accordance with applicable privacy laws.
7. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
While we strive to protect your information, no method of transmitting information over the internet or electronic storage can be guaranteed to be completely secure.
8. Patient Records
Patient health records are created only after an individual becomes a patient of Greenstone Chiropractic. Your clinical record includes information collected during your initial consultation, signed intake and consent forms, examination findings, treatment records, and other documentation required for your ongoing care.
Website messages and general inquiries are maintained separately from patient health records.
9. Retention of Information
Website inquiries are retained only for as long as reasonably necessary to respond to your inquiry or for legitimate administrative purposes.
Patient records are retained in accordance with the legal and professional record retention requirements applicable to chiropractors in British Columbia.
10. Your Privacy Rights
Subject to British Columbia's Personal Information Protection Act (PIPA), you may request access to the personal information we hold about you or request corrections if you believe the information is inaccurate.
To make such a request, please contact our Privacy Officer using the information below.
11. Third-Party Websites
Our website may contain links to third-party websites, including Jane App and social media platforms. We are not responsible for the privacy practices or content of these external websites and encourage you to review their respective privacy policies.
12. Changes to This Privacy Policy
Greenstone Chiropractic may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised Effective Date.
13. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have concerns regarding our privacy practices, please contact our Privacy Officer.
Greenstone Chiropractic
Attention: Cameron Servatius, Privacy Officer
45750 Knight Road, Unit 101
Chilliwack, BC V2R 0G1
Phone: (778) 704-1400
Email: info@greenstonechiropractic.com
Greenstone Chiropractic manages personal information in accordance with the Personal Information Protection Act (British Columbia) and other applicable Canadian privacy laws.